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Skinlash's Salon Policy

We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Skinlash..

Arrival Time

To be able to have the best experience with the service chosen, we require each client to arrive 5 minutes early prior to scheduled appointment to ensure there is enough of time to prepare and fill out any necessary forms as well as to relax and enjoy the environment.

Late arrival will reduce the time available for your treatment in consideration of the next customer. If you're over 15 minutes late, a re-schedule may be required.

Deposit Reqired

A $20 deposit is required to secure all bookings.

Cancellation or Reschedule Policy

We fully understand that unexpected circumstances or emergencies cannot be avoided. If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance to your appointment.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
 
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

Refund Policy

Services received cannot be refunded
You are paying for hairstylist time, products and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.

 
We will gladly adjust any service you receive within Three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.
 
At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.
 

Products refund or exchange
We offer products refund or exchange for change of mind up to 7 days after the purchase date.

Products must be in the same condition they were purchased in. All packaging and tags must be returned for a refund or exchanged to be accepted.
 

Payments Method

We only accept Cash (Singapore currency),  Nets, GrabPay, PayNow  payments. 

Lost Property

We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.

Privacy & confidentiality 

We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.

Disclaimer

Treatments, services, products or facilities received or utilized at Skinlash are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, health, medical or otherwise, that customers may have.
 
Customers will indemnify to the fullest extent and hold harmless Skinlash and its affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Skinlash to a third party in settlement of a claim or dispute on the advice of Skinlashlegal advisers) incurred or suffered by Skinlash, arising out of or in connection with treatments, services, products and/or facilities.

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