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Salon Policies


We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Skinlash.

To be able to have the best experience with the service chosen, we require each client to arrive 5 minutes early prior to scheduled appointment to ensure there is enough of time to prepare and fill out any necessary forms as well as to relax and enjoy the environment.
Late arrival will reduce the time available for your treatment in consideration of the next customer.If you're over 15 minutes late, a re-schedule may be required.

We fully understand that unexpected circumstances or emergencies cannot be avoided. If you need to cancel your appointment, please contact us within 24 hours during our business hours prior to your appointment.

A $20 deposit is required to secure all bookings.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us
24 hours notice. Your deposit can either be refunded or held for your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.

Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

You are paying for therapists time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. 

We offer products refund or exchange for change of mind up to 7 days after the purchase date. Products must be in the same condition they were purchased in. All packaging and tags must be returned for a refund or exchanged to be accepted. 

We are GST-registered and all prices shown for our products and services are GST-inclusive prices where appropriate. Skinlash reserves the right to change treatments and prices from time to time and without prior notice.
We accept Cash (Singapore currency),  Nets, GrabPay, PayLah, PayNow payments and PayPal for online booking.

Our treatments are applicable only to those eighteen (18) years of age and older.

We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.

Please review our Privacy Policy, which explains our use of information you provide via our Website, so that you may understand our privacy practices.

Treatments, services, products or facilities received or utilized at Skinlash are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, health, medical or otherwise, that customers may have.
Customers will indemnify to the fullest extent and hold harmless Skinlash and its affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Skinlash to a third party in settlement of a claim or dispute on the advice of Skinlash legal advisers) incurred or suffered by Skinlash, arising out of or in connection with treatments, services, products and/or facilities.

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