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Skinlash's Salon Policy
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Skinlash..
Arrival Time
To be able to have the best experience with the service chosen, we require each client to arrive 5 minutes early prior to scheduled appointment to ensure there is enough of time to prepare and fill out any necessary forms as well as to relax and enjoy the environment.
Late arrival will reduce the time available for your treatment in consideration of the next customer. If you're over 15 minutes late, a re-schedule may be required.
Deposit Reqired
A $20 deposit is required to secure all bookings.
Cancellation or Reschedule Policy
We fully understand that unexpected circumstances or emergencies cannot be avoided. If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance to your appointment.
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If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Refund Policy
Services Received
Services received cannot be refunded as they cover the cost of the beautician's time, products, and other expenses used to provide the service. No refunds will be given for any reason on services or products.
If you are not satisfied with the service provided, we will gladly adjust the service within three days of your appointment. We require you to return to the salon for a visual inspection.
At that time, every effort will be made to address your concerns, and we will reschedule you with the original beautician at no additional cost.
Product Refund or Exchange
We offer refunds or exchanges for products within seven days of the purchase date for change-of-mind returns. Products must be in the same condition as when purchased, with all original packaging and tags intact. Refunds or exchanges will not be accepted otherwise.
Pre-Paid Services or Membership Programs
All prepaid packages, memberships, and purchased services are non-refundable and non-transferable.
This policy helps us ensure fairness and maintain the highest standards of service for all clients. We encourage you to review your selections carefully before making a purchase, as we are unable to accommodate exceptions.
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Membership Program
Terms & Conditions
To ensure a smooth and enjoyable experience for all clients, members are required to follow the salon’s cancellation policy. Please note that membership benefits, such as discounts and promotions, are not applicable during peak festive periods. Specifically, these exclusions apply two (2) weeks before Christmas and four (4) weeks before the Chinese New Year.
By joining our membership program, you acknowledge and agree to these terms.
Payments Method
We only accept Cash (Singapore currency), Nets, GrabPay, PayNow payments.
Lost Property
We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.
Privacy & confidentiality
We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.
Disclaimer
Treatments, services, products or facilities received or utilized at Skinlash are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, health, medical or otherwise, that customers may have.
Customers will indemnify to the fullest extent and hold harmless Skinlash and its affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Skinlash to a third party in settlement of a claim or dispute on the advice of Skinlashlegal advisers) incurred or suffered by Skinlash, arising out of or in connection with treatments, services, products and/or facilities.
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