ALL THE FINER DETAILS…
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Skinlash.
PLEASE ARRIVE ON TIME!
To be able to have the best experience with the service chosen, we require each client to arrive 5 minutes early prior to scheduled appointment to ensure there is enough of time to prepare and fill out any necessary forms as well as to relax and enjoy the environment.
Late arrival will reduce the time available for your treatment in consideration of the next customer.If you're over 10 minutes late, a re-schedule may be required.
We fully understand that unexpected circumstances or emergencies cannot be avoided. If you need to cancel your appointment, please contact us within 24 hours during our business hours prior to your appointment.
A $20 deposit is required to secure all bookings.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
You are paying for therapists time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30-60 minute express touch up if it is the fault of application or product.
Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 24 hours, as per our cancellation policy.
We are GST-registered and all prices shown for our products and services are GST-inclusive prices where appropriate. Skinlash reserves the right to change treatments and prices from time to time and without prior notice.
We accept Cash (Singapore currency), Nets, GrabPay , PayLah, PayNow payments and PayPal for online booking.
Our treatments are applicable only to those eighteen (18) years of age and older.
We ask customers to look after their property as we take no responsibility for the safety of money or valuables of any kind brought to the salon. Please make sure to check all your personal belongings before leaving the premises.
PRODUCTS REFUND OR EXCHANGE
We offer a refund or exchange for change of mind up to 7 days after the purchase date.Products must be in the same condition they were purchased in. All packaging and tags must be returned for a refund or exchange to be accepted.
Treatments, services, products or facilities received or utilized at Skinlash are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, health, medical or otherwise, that customers may have.
Customers will indemnify to the fullest extent and hold harmless Skinlash and its affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Skinlash to a third party in settlement of a claim or dispute on the advice of Skinlash legal advisers) incurred or suffered by Skinlash, arising out of or in connection with treatments, services, products and/or facilities.